Privacy Policy
Last updated: 25/10/2026
1. Information We Collect
When you use our services or contact us, we may collect:- Name and contact details (phone, email, address)
- Information about your drainage issue
- Property location and postcode
- Payment information when you use our services
2. How We Use Your Information
We use your information to:- Provide drainage services you have requested
- Contact you about your enquiry or booking
- Send appointment confirmations and reminders
- Improve our services
- Comply with legal obligations
3. Data Storage and Security
We keep your data safe with strong encryption. We hold your details only as long as we need them. We delete them once our legal duties are met.
4. Third-Party Sharing
We never sell your data. In some cases, we share it with trusted partners who help us deliver our work. Every partner signs a strict confidentiality agreement first.
5. Your Rights
You have the right to:- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
6. Cookies
Our website uses cookies to improve your experience. See our Cookie Policy for more details.
7. Contact Us
For privacy-related enquiries, contact us via our online form: /contact/
Emergency Plumber Newcastle Upon Tyne
Area-based, serving Newcastle upon Tyne and surrounding areas