A sewage backup is one of the worst problems a property can face. It happens when foul drains block, collapse, or a pump fails. Raw sewage can then rise through toilets, sinks, or floor drains into your home. Our teams work around the clock with full kit to contain it, clear the cause, and make the area safe again.
Sewage backing up is a health risk, so act quickly and safely. Read our guide on what to do in a drain emergency before you book.
Send an urgent quote request online, as sewage jobs get our highest priority. We send an engineer straight away with full kit to contain and clear it.
On arrival, we put on protective gear and cut off the source where we can. We then pump out standing sewage using strong extraction equipment.
We find and fix the cause of the backup. This might mean jetting a blockage, a pipe repair, or fixing a failed pump.
We clean and sanitise every affected area to cut health risks. We also give you a report for your insurer, and tips to stop it happening again.
The cost depends on how much contamination there is and the work needed. This covers containment, clearing the cause, and basic sanitising. Request a fast, fixed-price quote online. We confirm costs as soon as we assess the job, with no call-out fee.
Yes. Raw sewage carries harmful bacteria, viruses, and parasites. Keep children and pets away from the area, and avoid direct contact. Don't try to clean it up yourself without the right protective gear.
Stay out of the affected rooms and open windows to air them out. Switch off power at the consumer unit if sewage is near any sockets. Don't flush toilets or run taps, as this can make the backup worse.
If the fault sits in the public sewer, not your own pipes, Northumbrian Water handles the repair. We can tell you which is the case, and give you emergency containment while you contact them.
